Transaction Policy
[Refund Policy]
Cancellation/return/exchange
Please report the defective product within 10 days and we will exchange it for free.
Other cases shall be as stipulated below.
1.Returns are possible within 7 days from the date of arrival of the product.
2. Notwithstanding the preceding paragraph, we cannot accept cancellations, returns, or exchanges in the following cases.
- Products that have been used - Products that have been delivered for 10 days or more (excluding defective products)
-Products that have been damaged or soiled by the customer -Products that do not have a package (box or case) -Other products that are stated on the product introduction page that they cannot be returned
3.Customers are responsible for shipping costs for returns, etc., other than defective products (excluding defective products).
4. After the product arrives, we will contact the customer and refund according to the payment method within 3 business days.
[Shipping Policy]
The products ordered by the customer will be delivered by one of the following three delivery services.
- Japan Post Co., Ltd. - Yamato Transport Co., Ltd. - Sagawa Express Co., Ltd.
【privacy policy】
1. Definition of personal information
Personal information in this privacy policy refers to personal information stipulated in the Act on the Protection of Personal Information.
2. Acquisition of personal information
We will properly acquire personal information to the extent necessary to achieve the purpose of selling products, and will not acquire personal information by illegal means.
3. Purpose of use
We will use the acquired personal information for the following purposes.
① Confirmation of order completion, product shipment, related after-sales service and notification of information on new products ② Response to inquiries about our company ③ Notification of changes to our service terms, etc.
4. Third party provision
The Company will not provide personal information to third parties (including those located outside Japan) without the prior consent of the user, except as required by law.
5. Disclosure, Correction, Suspension of Use, Deletion
When a user requests disclosure, correction, suspension of use, or deletion of personal information, we will disclose it without delay after verifying the identity of the user, except in cases stipulated by law.
6. Inquiry window
For inquiries regarding the handling of personal information, please contact the following contact point.
Phone number: 048-229-0627
7. Changes to Privacy Policy
We will change this privacy policy as necessary.
In addition, if we change this privacy policy, we will display the contents on our website.
(Enacted on April 27, 2020)
[Notation based on the Act on Specified Commercial Transactions]
・Store name: J-BOX OFFICIAL STORE
・Distributor: Wish & Recommend Inc.
・Address: La Maison Du Pearl Room 202, 2-10-15 Namiki, Kawaguchi City, Saitama Prefecture 322-0034
・Phone number: 048-229-0627
・E-mail address: onlineshop@wrconsulting.jp
・URL https://wish2020.jp/
・Products handled: cold chain related products (planning, manufacturing, sales)
・Necessary payment other than the product
Consumption tax: 10%
Shipping: Honshu/Shikoku 1,000 Yen, Hokkaido/Okinawa/Remote Islands: 1,500 Yen
Transfer fee: Based on the transfer fee determined by each financial institution, the customer will bear it
Order method 1. Select the product you like and press the "Add to cart" button on the product details screen.
2. After moving to the cart screen, press the "Continue shopping" button if you want to continue shopping, and press the "Proceed to checkout" button if you want to confirm your order.
3. Enter your contact information, shipping address and confirm the shipping method.
4. Confirm the payment method and billing address and press the payment button. Your order will be completed.
5. You will receive an order confirmation email, so please check the contents of the email.
6. As soon as payment is confirmed, we will ship the product and contact you.
【payment method】
・Credit card payment You can use various credit card payments such as "VISA", "Master Card", "AMERICAN EXPRESS" and "JCB" .
・Electronic payment You can use various electronic payments such as “PayPal”, “Google Pay” and “Amazon Pay”.
・Bank transfer Bank transfer is available.
<Transfer destination>
Bank name: Rakuten Bank Branch name: First business branch Account number: Ordinary deposit 7583238
Account name: Kaichitokukou
*Please pay the bank transfer fee at the customer's expense.
Please be sure to specify the name of the purchaser in the transfer name.